27/05/2024 QUIC protocol and Web Protection Understanding the QUIC Protocol and Web Protection Introduction QUIC (Quick UDP Internet Connections) is a recent internet protocol designed to make your web browsing faster and more secure. Developed by […]
15/12/2023 I added an app to exclusions, but it is still flagged and blocked I added an app to exclusions, but it is still flagged and blocked Overview: It is possible that an exclusion was set only locally on a device after an option […]
15/12/2023 How to add a Monitoring Exclusion after our lab whitelisted the app? How to add a Monitoring Exclusion after our lab whitelisted the app? Overview: If a quarantined app was submitted to our lab and subsequently whitelisted as explained here, it usually […]
26/10/2023 False positives: Why did Emsisoft quarantine a safe program? Why did Emsisoft quarantine a safe program? Overview: Sometimes, applications as games, small customized apps or even business software are erroneously flagged as dangerous, even though they are safe to […]
25/10/2023 How to resolve your technical issues quickly IT issues are inevitable. No matter how advanced a device or service is, the 2nd law of thermodynamics applies to computers as well. At Emsisoft, we understand how frustrating technical […]
09/10/2017 How do I run a scan with FRST? FRST (Farbar Recovery Scan Tool) is a free third-party tool that can be used for diagnostics and malware removal. You can download FRST from one of the following links (the […]
09/03/2017 Remote Support: How do I use TeamViewer? TeamViewer can be used by our team to remotely access your computer, at your discretion, in order to make it easier for our support team to assist you. Here’s how […]
11/05/2016 Why am I receiving an error message about a Computer Resource Problem? The following error message can be seen when there is an issue with our Emsisoft Protection Platform (EPP) driver: A computer resource problem prevents Emsisoft Anti-Malware from loading essential protection […]
03/01/2016 How do I create Fiddler logs? These instructions should only be followed by request of Emsisoft support staff in process of diagnosing an open support case, rather than being provided proactively. Please download and install Fiddler […]
22/11/2015 How do I create a manual full application crash dump? Manual crash dumps are useful for diagnosing application hangs or freezes. Due to the size of manual crash dumps though, please do not send them in unrequested. To create a […]
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