a-squared Anti-Malware and Mamutu behavior blocker - Malware scanner, remover and protection against new infections of Viruses, Spyware, Trojan Horses, Bots, Backdoors.
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Currently protecting 5,265,781 Windows users
FAQ
Question: Why does the updater not work for me?
Answer:
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If you have troubles with the online update, please check the following points:
"Username" is always your email address. "Password" is your account password. Please pay attention to upper/lowercase, unintentional blank spaces, difference between an uppercase "o" and "0" (zero), etc. Check if your information is correct by trying to log in at the a-squared customer center: http://cc.emsisoft.com (ZoneAlarm, Kerio, Norton Internet Security, Sygate, etc.) If yes, then you have to allow a-squared "a2wizard.exe", "a2start.exe", "a2guard.exe" to connect to the internet. Remark: If updating worked in the past, but since a few days it doesn't anymore: Remove the rule for a-squared and create a new one. If yes, then configure the proxy server the "Connection Settings" dialog. Remark for WebWasher: Please disable it! It prevents the a-squared updater to download the files properly ("An error occured during the download process!"). Start/ Run/ enter "command", click OK (black window is displayed). Enter "ping www.emsisoft.com" or "ping update.emsisoft.com" and press the Enter key. Something like "Reply from .." should appear then. If not, there is a problem with your internet connection (e.g. no DNS server configured, etc.). Please attach the file "a-squared.db3" to your support ticket. The file is located in the a-squared installation folder under Logs, e.g. "c:\program files\a-squard Anti-Malware\Logs". Alternatively you can also contact our support via the a-squared customer center. Write a new support ticket with a description of the problem and what you have already tried to solve the problem. |
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